Frequently Asked Questions

Does IronBox Secure File Transfer protect my data at-rest and in-transit?

Yes, our patented technology automatically protects your data at-rest and in-transit. Our protection technology doesn’t stop there. It also protects your data on access, on disposal and much more. Learn more about how IronBox protection meets and exceeds industry standards.

Who has access to my data?

Our patented IronBox protection technology automatically encrypts your data so that only you and the people you give access to can access your data. Even we (the IronBox team) cannot access your data once it’s locked.

Are there any hidden fees?

There are never any hidden fees.  We don’t appreciate it when other businesses do this to us so we don’t do it our customers.

Can I cancel anytime?

Yes, you can cancel subscriptions to any of our plans at anytime with no penalty or cancellation fees and with no questions asked. If it’s within the first 30 days you get a full refund.

Is IronBox Secure File Transfer the right solution for me?

Hard to tell from here, but feel free to contact us and tell us about your use case scenario. We will help you figure out if we’re the right solution for you. And if we’re not, often we can point you in the right direction.

Do my customers need to sign up with IronBox Secure File Transfer?

Nope. Unlike other services, your customers do not need to sign up for their own IronBox Secure File Transfer accounts.

What are the system requirements to use IronBox Secure File Transfer?

IronBox Secure File Transfer is web-based which means there’s no additional hardware, software or security patches for you or your customers to install. If you have a web browser and an Internet connection you have everything you need to get started.

Does IronBox Secure File Transfer do cloud backup and syncing across multiple devices?

No, that’s something we do not do. You’re looking for other services like SpiderOak, Dropbox and Box. We focus on being the best at getting your data securely from point A to point B.

Will IronBox Secure File Transfer sign a HIPAA Business Associate Agreement (BAA)?

Yes, we will sign a BAA with Business Premium plans. If you are a healthcare provider contact us to learn more.

Do you have any special discounts for non-profits?

Absolutely, we love helping non-profits and have special pricing and discounts for them. Contact us for more information.

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