LockBox Privacy Policy

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Updated and Effective as of December 4, 2015

This Privacy Policy applies to Lockbox, LLC’s (dba IronBox) collection and use of personally identifying information (“Personal Information”) that we may gather when you visit our Website, purchase, license, or Use Lockbox Products or Services, or contact us. By Using Lockbox Products or Services, you expressly consent to the collection, processing, and use of your Personal Information according to this Privacy Policy.

Our Terms and Conditions of Use discuss how we handle, encrypt, and protect the data you choose to store on our servers (and any related data) (“Data”), as well as other matters. All provisions of the Terms and Conditions of Use are incorporated into this document by reference.


All of the terms used in this Privacy Policy have the same meanings as are defined in our Terms and Conditions of Use

Why Lockbox Collects Personal Information

Lockbox collects your Personal Information at a variety of points, including when you place an order, download a new product or update, register a license, request services, store Data, confer with one of our customer support technicians, or take part in other activities on our Website. During these interactions we will collect Personal Information relevant to your transaction with Lockbox, such as your name, mailing address, phone number, e-mail address, employment information, and credit card, banking or billing information, along with information about the Lockbox Products or Services you license, such as the activation code, date of purchase, and information relating to a support issue. Lockbox will use your Personal Information to send you messages through desktop alerts, SMS/Text messaging, email, etc. concerning updates to Lockbox Products or Services. Please be aware that if you choose not to provide us with your Personal Information, we may not be able to, or may choose not to, make Lockbox Products or Services available to you.

Regarding Children

Lockbox Products or Services are not marketed to or intended for use by individuals who cannot legally bind a contract. Accordingly, Lockbox does not intentionally gather any Personal Information about visitors or customers who are under the age of 18. If you are under the age of 18 or otherwise lack the capacity to enter into a binding contract, do not use our Website or services yourself. Please ask an adult to establish an account with us instead.

Cookies and Other Technologies

Lockbox uses “cookies” and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. If you do not want Lockbox to send cookies to your browser, you can set your browser options to reject cookies or to notify you when a Website tries to put a cookie into your browser software. Rejecting cookies may affect your ability to use some features of Lockbox Products or Services.

Lockbox gathers general information about visits to our Website, the files you have marked for backup, the configuration of your computer and your computer’s interaction with Lockbox, and stores this information in log files. Lockbox uses this information to understand traffic and downloads on our Website, enabling us to improve the site, provide the best online experience possible, and improve our ability to serve our customers.

To install Lockbox Products or Services on your computer, you must be an “Authorized Administrator.”

Sharing Your Personal Information

Lockbox will not provide unaffiliated third parties with access to your email address or other contact information. Lockbox or the Lockbox Affiliates may, from time to time, share with you information about other products and services that we think you may find to be of interest. If you wish to change the types of communications you receive from us, you may do so by emailing your request to us at privacy@golockbox.com, or by clicking on an appropriate link in any Lockbox email communication to you.

Lockbox may disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with a law, regulation, or governmental or judicial warrant, rule, or order; (2) protect and defend the rights or property of Lockbox; (3) enforce the Lockbox Terms and Conditions of Use and/or this Privacy Policy. Lockbox may also provide access to your Data to government authorities if Lockbox suspects or believes that the data contain child pornography or other prohibited data, or that the Data or the Lockbox Products or Services are being used for illegal purposes. Lockbox will provide access to your Data to your surviving spouse and/or your executor upon presentation of a death certificate and identification which Lockbox reasonably believes to be valid and sufficient, or in response to a court order, warrant, subpoena or other judicial or administrative legal process.

How We Communicate with You

Lockbox may, from time to time, send you emails, or desktop alerts or other communications containing the following types of information: notifications of detected problems with your service; notifications concerning the expiration of your account; activity status reports; service and software upgrade notices; notices concerning new or related products or services from Lockbox or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your Lockbox Products or Services.

Security for Your Personal Information

Lockbox has security measures in place to protect against the loss, misuse, and alteration of your Personal Information in our customer database. Personal Information provided to Lockbox is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.

To provide secure credit card processing when ordering from us, orders placed on our Website are processed through a payment gateway which operates under its own privacy policy. If you choose to purchase or license Lockbox Products or Services online using a credit card, the credit card information is sent to Lockbox using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard or better encryption method, in the future (“Transmission Encryption”). To learn more about our credit card processing vendors and their respective privacy and other policies (which are incorporated by reference into the Lockbox Privacy Policy and Terms or Use by reference) email us at privacy@golockbox.com.

Some Lockbox products or services may encrypt the files that we process before they leave your computer. During the process of transferring files via SSL from your computer to Lockbox’s data center or from the data center to your computer, the contents of your files are encrypted. Lockbox may have the ability to decrypt your data files during that process. However, Lockbox will not be able to decrypt your files once placed in your secure “Lockbox” without using your password, and Lockbox will not retain your password; therefore, once a file has been saved to your “Lockbox”, Lockbox will not have any ability to decrypt your files. Notwithstanding the foregoing, you acknowledge that Lockbox or Lockbox Affiliates may use servers and other equipment to provide the Lockbox Products or Services that are located in the United States or in other countries where litigants, law enforcement, courts, and other agencies of the government may have the right to access data stored within their jurisdictions upon terms and conditions provided by local law, and that as a result, they may seek to gain access to your Data as provided by applicable local law.

Certain Lockbox products or services do not encrypt the file names or file type information.

By Using the Lockbox Product that permits you to download your stored files to any computer that has a connection to the Internet you understand that Lockbox will be decrypting these files before they leave Lockbox’s servers and that once decrypted these files can be reviewed by anyone who may be able to access them.

Lockbox will not have the ability to decrypt your files once they are saved in your secure “Lockbox”.  However, during the process of transferring files via SSL from your computer to Lockbox’s data center or from the data center to your computer, the contents of your files are encrypted.  Lockbox may have the ability to decrypt your data files during that process. If you elect to Use Lockbox Products or Services that permit you to access Data from an Internet enabled computer other than by using Lockbox Software on your registered computer, then your Data will be sent to you in a decrypted form via public infrastructure. You election to use such products or services may make the contents of these files to accessible to individuals or entities other than you and those you intend. By using such products and services, you knowingly accept this risk.

How You Can Access Or Correct Your Personal Information

You can access selected Personal Information that we collect online by selecting the “Profile” button on your account dashboard. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information on our Web site or by sending a request (to privacy@golockbox.com) that credibly shows error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making corrections.

Dispute Resolution

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Lockbox at the address given below. Lockbox will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Policy. If you have any questions regarding this policy, please contact Lockbox at the address given below.


This Privacy Policy shall apply to the fullest extent permitted by applicable law. If for any reason any provision of this Privacy Policy is held to be invalid or unenforceable to any extent under applicable law, then (i) such provision will be interpreted, construed, or reformed to the extent reasonably required to render it valid, enforceable, and consistent with the original intent underlying such provision and (ii) such invalidity or unenforceability will not affect the validity or enforceability of any other provision of this Privacy Policy and all such provisions shall remain in full force and effect.

Lockbox Contact information

If you have any questions or comments, please contact us at privacy@goironbox.com. Although we strongly prefer email communication, you may also send regular postal mail to:

LockBox LLC, P.O. Box 3274, Redmond, WA 98073